Five or six years into coaching the Australian women, Charlesworth surveyed his players on what they wanted from a coach: command of the detail, hard work and a habit of hunting for something new, a willingness to listen because the innovators are usually the players, consistency in praise and criticism, and honesty about what he really thought. Beyond that, he says, be yourself, never let standards drop, and keep players challenged and enjoying it. Watch the full masterclass: Building winning teams.