Clear is kind, is how Warriner frames it. Tough feedback survives when the culture is set first: senior players show they genuinely care about the junior ones, which earns them the room to be blunt, and after any rupture comes a repair, where both sides talk through the impact. In-game there is no time to frame messages carefully, so relationships need enough robustness to absorb the odd harsh delivery. Watch the full masterclass: Confidence: a choice and a skill.
