A team has a life of its own, made of roles, norms and relationships. Formal roles bring clarity, but the informal ones that emerge matter just as much for efficiency. Norms are the unwritten rules; setting values at the start of the season turns them into explicit guidelines. Relationships hit performance directly, so Joy points to Moreno’s sociometry, a secret questionnaire mapping who connects with whom, as a tool for picking a starting line-up. Watch the full masterclass: Building a powerful team.
